Terms & Condition

Version number: 1.0
Effective date: 1st September 2025

1.    Introduction

1.1 This website is owned and operated by ELECOM CO., LTD. Our company information is at the end of this document. 

1.2 Please read these terms and conditions carefully. They replace any previous versions.

1.3 These terms and conditions are a contract between you and us covering use of our website. 

1.4 Where we refer to “Consumer” below we mean an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession.

1.5 All products shown on this website are currently available via Amazon Europe sites listed below (Shop name: ELECOM Japan Direct). If you wish to purchase our products, or if you have any inquiries regarding returns, refunds, or other matters related to products purchased on Amazon, please contact us via your Amazon account. This will enable us to handle your inquiry more efficiently by referencing your Amazon order details. We are happy to assist you.

Amazon United Kingdom
Amazon Germany
Amazon France
Amazon Italy
Amazon Spain
Amazon Belgium
Amazon Turkey
Amazon Poland
Amazon Netherlands
Amazon Sweden

Please note we are not responsible for the content of such third party sites.

To the extent you make purchases from us, these shall be subject to the terms and conditions of sale on the relevant Amazon website, available at:

Amazon United Kingdom
Amazon Germany
Amazon France
Amazon Italy
Amazon Spain
Amazon Belgium
Amazon Turkey
Amazon Poland
Amazon Netherlands
Amazon Sweden

2. Changing these terms and conditions

2.1 We may change these terms and conditions by posting the revised version on our website at any time. Please check our website from time to time. You will be bound by the new terms if you continue to use our website after the effective date shown.

3. Things you can’t do on our site

3.1    You agree not to do any of the following in connection with our website:

  • break the law or infringe anyone else’s rights;
  • send, store, display or link to unlawful, infringing or otherwise inappropriate content;
  • use our website to help you compete with us or to infringe our rights;
  • disrupt our website, e.g., spam, viruses or phishing;
  • interfere with or damage our website or gain unauthorised access to any part of our system, data, passwords or otherwise; or
  • attempt, encourage or assist any of the above.

4. Content on our site

4.1 We do not guarantee that any general guidance or similar information that we may make available on our website is accurate or up to date or relevant to you. You rely on it at your own risk.

5. Other peoples’ services / advertising / websites

5.1 We may display other peoples’ services, advertising and /or links to other websites. We do not recommend or endorse, nor are we legally responsible for, any of these. You use them at your own risk.

6. Restrictions on our legal responsibility – very important

6.1 Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our officers, employees and subcontractors, who have the right to enforce this agreement.

6.2 If you are a Consumer, subject to the above we are not responsible for any loss or damage where:

  • there is no breach of a legal duty owed to you by us;
  • such loss or damage was not reasonably foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);
  • (and to the extent that) such loss or damage is your fault, e.g., by not complying with this agreement; or
  • such loss or damage relates to a third party or business.

6.3 If you are a Consumer, you will be responsible to us for any reasonably foreseeable loss or damage we suffer (including claims made by other third parties) resulting from your breach of this agreement.

6.4 The following clauses apply only if you are a business:

  • To the fullest extent allowed by law, you and we exclude all terms, conditions, warranties and representations howsoever arising, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.
  • Subject to the first paragraph in this section (“Nothing in this agreement…”), we shall under no circumstances whatever be liable under or in connection with this agreement, whether in contract, tort (including negligence), misrepresentation, breach of statutory duty, or otherwise, for any:
    -    loss of profit; loss of data; loss of use; loss of production; loss of contract; loss of opportunity; loss of savings; or harm to reputation or loss of goodwill; or
    -    indirect, consequential or special losses.
    -    You agree to indemnify us against all claims and liabilities arising out of or in connection with your use of the website and/or breach of this agreement.

6.5 Subject to clause 6.1, our total liability to you (whether a Consumer or a business) for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to100% of the total sums (VAT excluded) paid by you for the disputed products under such contract.

6.6 Force Majeure
We shall not be liable or responsible for any failure or delay in performance of our obligations caused by events outside our reasonable control, including but not limited to natural disasters, epidemics or pandemics, strikes, lock-outs, governmental actions, transportation or supply chain disruptions, power or communication failures, or other force majeure events. In such cases, our performance shall be deemed suspended for the period of the event.

6.7 Limitations of Product Warranty
For consumers, our liability is limited to providing a refund　or replacement of the product in accordance with applicable consumer protection laws. We do not accept liability for any loss or damage resulting from misuse, modification, normal wear and tear, or use of the products outside their intended purpose. Business customers agree that all implied warranties are excluded to the fullest extent permitted by law.

6.8 Website Use Disclaimer
We are not liable for any loss or damage arising from the use of, or inability to use, our website, including any interruption, suspension, or unavailability, or any errors, omissions, viruses, or other harmful components that may be present. Your use of the website is at your own risk.

7. Intellectual property rights (IP)

7.1 We or our partners own the IP in all material used on or in connection with our website. You may view such material on your device for your private personal, non-commercial and (if you are a business) your internal business use only. You must not otherwise use such material including by copying, recording publishing, selling or altering it, taking extracts from it unless we give you specific, written consent. 

7.2 Just to be clear - you must not collect, scrape, harvest, frame or deep-link to any information on our website without our specific prior written consent.

8. If our website doesn’t work properly

We do not guarantee that our website will be uninterrupted or error-free and we are not responsible for any losses arising from such errors or interruptions. We are allowed, without notice and without liability (a) to suspend the website for repair, maintenance, improvement or other technical reason; and (b) to make changes to our website.

9. Things we can’t control

9.1 We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures and epidemics/pandemics.

10. Your personal information – see our privacy policy

10.1 You agree that we can deal with your personal information in accordance with our Privacy Policy which may change from time to time.

11. English law and courts

11.1 These terms and conditions are covered by English law and any disputes will be decided only by the courts of England. If you are a Consumer, you will benefit from any mandatory provisions of the law and bring claims against us in the courts of the country in which you are resident. If you are a business you irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the English courts.

12. General but important information

12.1 We may send all notices under this agreement by email to the most recent email address you have given us. You can send notices to our email address shown below. Headings used in this agreement are for information and not binding. If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement will still apply. If either of us overlooks any breach of this agreement by the other, it can still be actioned later.  We may transfer this agreement to someone else but this will not affect your rights or obligations.  A person who is not a party to this agreement can’t enforce it unless the agreement says otherwise.

12.2 Accessibility
We are committed to making our website accessible and user-friendly for all visitors.  
While there may be some technical limitations at this stage, we are continuously working to improve the user experience.  
If you encounter any difficulties accessing our site, please contact us at support@nestout-europe.com.

13. Complaints

13.1 If you have any complaints, please contact us via the contact details shown below.

14. Information

Company name: ELECOM CO., LTD.
Trading name: ELECOM Japan Direct, NESTOUT
Country of incorporation: Japan
Trade register number: 5120001094974
Registered office and contact address: 
9F Land Axis Tower, 4-1-1 Fushimi-machi, Chuo-ku
Osaka City, Osaka
541-8765
JAPAN
Contact email address: support@nestout-europe.com
VAT number: GB286831073, DE325401959

Please note: As mentioned in Section 1.5, currently, all purchases are made via Amazon Europe. If your inquiry relates to returns, refunds, or any other matters regarding products purchased on Amazon, please contact us via your Amazon account. This will enable us to handle your inquiry more efficiently by referencing your Amazon order details.